FAQ
Frequently asked questions
Deposit, age, licence, insurance, mileage, leaving Czechia, fuel, late return and fines — the facts that apply at Masons.
How it works
Three steps to the car
Choose a car
Pick a car and dates in the catalogue.
Send a request
Send a request via the contact form or email.
Handover
We confirm the booking within 1 hour and hand over the car after the protocol is signed.
Answers
What people ask
What is the refundable deposit?
The deposit is 30,000–100,000 CZK depending on the car. You pay it at handover by bank transfer or card pre-authorization. We return it within 48 hours after a damage-free return.
How long must I have held a driving licence?
You must have held a valid driving licence for at least 2 years under the Czech Road Traffic Act.
What is the minimum driver age?
Minimum age is 21. Drivers under 21 pay a higher deposit.
Can I take the car abroad?
Leaving the country is allowed only with written consent and a surcharge for extended insurance. By default the rental applies within Czechia. Roadside help in Czechia is ÚAMK.
What insurance is included?
The price includes third-party liability and comprehensive cover with an excess (typically 5%, minimum 10,000 CZK). The excess can be reduced to 0% for a surcharge.
How many kilometres are included?
The standard limit is 110 km/day. It can be upgraded to 200 km/day or 500 km/day. Each extra kilometre is charged at that car's rate.
What fuel level should I return the car with?
Return the car with the same fuel level as at pickup. We record the level on the handover protocol. A shortfall is charged at the actual refuel cost.
What if I return the car late?
The rental is billed in 24-hour periods from pickup. A late return past the 30-minute grace period starts a new charged day. Confirm the return time when you book.
Who pays fines and tolls during the rental?
Traffic fines, parking tickets, vignettes and tolls during the rental are the customer's responsibility. We pass official notices to the named driver on the contract. After a damage-free return we release the deposit within 48 hours — we do not hold part of it for 30 days.
Delivery to Václav Havel Airport →